PRODUCT QUESTIONS

How do you measure the height and width of each tree?
The height includes the stand and is measured from the floor to the tallest tip of the assembled tree. The width is measured from the widest point of the fully assembled tree.
Do the trees widths vary?
Yes, King Of Christmas trees vary in width depending on the style of the tree. In addition, you can shape and fluff the tree to your liking.
What's the distance of the bottom branch from the floor?
That depends on how the tree is shaped, the bottom branches will be approximately 9"-14" inches from the floor.
Are King Of Christmas trees able to hang heavy ornaments?
Yes, all our trees are reinforced with steel and are outfitted to hold heavy ornaments.
Are King Of Christmas trees flame-retardant?
Yes, King Of Christmas treats all its trees with top-grade flame retardants.
How are lights attached to a pre-lit tree?
All of our lights are professionally hand-strung to minimize any appearance of wires.
Is it easy to assemble my King Of Christmas tree?
Yes, all of our trees are sent with instruction manuals for easy assembly. The complete unboxing and assembly process normally takes 1-2 hours including the shaping and fluffing of the branches.

SHIPPING AND RETURNS

Is there free shipping on all King Of Christmas trees?
Yes, we offer free shipping on all of our products *Speciality items and larger trees might have additional shipping fees.
Do you provide tracking?
Yes, we include tracking for all our products
What is your return policy?
If for any reason you aren't happy with your tree we have a 30 day return policy (excluding Shipping and Processing fees) Your returns must be in unused and like-new condition. Check your tree as soon as you receive it! You have 48 hours to inspect your tree and notify us of any damage or defect. We cannot honor any claims of damage after 48 hours after delivery. We provide return shipping labels for a small accessorial shipping fee. Please contact us via email for your return labels and details of the return shipping fee.
When will my order ship?
Orders placed before 10am will ship out same-day and between 10am-7pm will ship out next day. We use both express and ground shipping, the average ship time is 2-5 days depending on your location.
Where do you ship to?
Currently we ship exclusively to the US excluding Hawaii and Alaska. We are unable to ship to PO boxes. Please supply a physical mailing address when filling out your shipping information.