King of Christmas is happy to offer returns/exchanges on eligible products (*exclusions may apply) within 30 days (and prior to Dec. 20th) of the order being delivered.
Returns/exchanges can't be made after December 20th of that year (even if the order was delivered less than 30 days prior).
Any return/exchange must be in transit back to our facilities, by December 20th of that year to qualify.
All returned/exchanged items must first be approved by a KOC representative.
King of Christmas may reject and/or assess new fees for any non-approved / non-qualified returns or exchanges.
Any unauthorized returns (e.g. outside authorized time frame, used, damaged or contain non-recognizable items/materials) may result in a partial or zero refund.
To initiate a return/exchange, please visit our ‘Returns / Exchanges’ form here.
Although King of Christmas offers free shipping for outbound products (exclusions may apply), there is a shipping fee for returns. Please note that larger trees/multiple box items will have higher shipping fees due to their size and weight.
First time exchanges: if the new order is of lesser value than the original one, a partial return shipping fee will be assessed. For exchanges of equal or greater value, there is no return shipping fee.
Second (or more) exchange: a full return shipping fee will be assessed.
Shipping fees are deducted from the customers’ refund. All refunds are applied to the original payment method used at checkout. Once the return is received back at our facilities, the funds should appear in your account within 7-14 business days (however it may take up to 30 business days, depending on your bank).
Returns for Defective Items:
For returns initiated due to a reported defect, the customer must first go through our Troubleshooting / Warranty claim process to deem the item as defective. If deemed defective, the return shipping fee may be waived by a KOC representative. Should a customer choose to forgo the Troubleshooting / Warranty process, a return shipping fee will be incurred.