Returns/exchanges can't be made after December 20th of that year (even if the order was delivered less than 30 days prior).
Any return/exchange must be in transit back to our facilities, by December 20th of that year to qualify.
All returned/exchanged items must first be approved by a KOC representative. King of Christmas may reject and/or assess new fees for any non-approved/ non-qualified returns or exchanges made.
“Any returns which are used, damaged or contain non-recognizable items/materials, may result in a partial or zero refund.”
Although King of Christmas offers free shipping for all products (exclusions may apply), there is a shipping fee for returns. This fee is determined per item.
For exchanges, if the new order is of lesser value than the original one, a return fee will incur in the amount of half the original shipping fee. For exchanges of equal or greater value, there is no shipping fee.
Please note that larger trees/multiple box items will have an exceptionally higher shipping fee than smaller trees, due to their substantial size and weight.
**Any “open box” items are final sale and not eligible for return/exchange.
**We do not accept returns/exchanges for trees 15ft and above.