Warranty Policy

Often, a product issue can be resolved using our handy troubleshooting steps. To begin the troubleshooting process, click here. After entering your order number, select the relevant order, then select "Product Troubleshooting & Claims". In the event that troubleshooting is unsuccessful, you may submit a warranty claim.

Please do not administer any independent repairs outside of the instructions directly provided by KOC, as this may cause damage to your item, thereby voiding the warranty.

Claims Process:

To submit a claim, click here. After entering your order number, select the relevant order, then select "Product Troubleshooting & Claims". When submitting a claim, be sure to include photos and/or videos to assist us in most efficiently and accurately diagnosing the issue. Once your claim has been reviewed, a KOC representative will contact you. The resolution may include additional troubleshooting steps, a part, section, full item replacement, or a resolution of comparable benefit (as determined by a KOC representative). This process may entail multiple correspondences.

King of Christmas offers a limited warranty on all of our products.

Artificial Christmas Trees: Our trees include a 2-year limited warranty from the purchase date, covering select structural (branches, hinges, stands) and lighting issues. Excluded from the warranty are loose tips, flocking, minor shedding, and isolated burned-out bulbs. 

Clearance, OPEN BOX / Final Sale items, Wreaths, Garlands, and Accessories: These product categories include a 90-day limited warranty. All details of the 2-year limited warranty are applicable, the only difference being the length of coverage.