Our King of Christmas products are under a limited warranty for a total of 2 years, from the date of purchase.
Any structural damage to your tree is covered by the limited warranty of 2 years. These damages include parts such as branches, hinges and stands (flocking and tips excluded).
Any claim of structural damage must be followed up by a photo/video to our customer service team at help@kingofchristmas.com. Once the photo/video is received and deemed ‘defective’ by a KOC representative, your product (whether it may be a part, section or full item) will be eligible to be replaced.
For any lighting complication (burned out bulbs excluded), you must go through our troubleshooting process via phone call at 877-224-0995.
If the issue is still ongoing after attempting to troubleshoot, a follow up photo/video to our customer service team athelp@kingofchristmas.com is required. Once the photo/video is received and deemed ‘defective’ by a KOC representative, your product (whether it may be a part, section or full item) will be eligible to be replaced.
Any damage to our wreaths and garlands are covered by the same aforementioned regulations under the limited 2 year warranty. General wear and tear or any damage done by oneself due to misuse, negligence etc. is not covered under said warranty.
Please note that items are subject to change/vary from season to season. If King of Christmas no longer has a particular product or model, you may have to wait for the item to be restocked the following season, or a replacement of equal/compatible value will be issued.
King of Christmas is within their rights to determine whether any damage to an item is considered general wear and tear or structural, and indeed under warranty.
King of Christmas is also within their rights to determine which products/parts are considered of equal/compatible value in terms of replacement items.
Our King of Christmas limited warranty is only applicable to the original owner/purchaser of the item/s. Additionally, the limited warranty is not applicable to any KOC item purchased from an unauthorized seller.
Clearance item purchases have a limited 90 day warranty. All details of the 2 year limited warranty apply, except that you are only allotted 90 days instead of 2 years.
All King of Christmas policies and warranties are eligible to be subjected for change. King of Christmas is within their rights to make any adjustments deemed necessary to said warranties and policies.
Returns:
All King of Christmas products ( excluding trees 15ft and above ) are able to be returned within 30 days of the order being made, AND as long as it is before December 24 of that year. To initiate a return process, you must fill out and submit our Return Request Form. This form may be found on the KOC website, or may be requested from a customer service representative via telephone/ email. Once submitted, a KOC representative will authorize a prepaid return label if within the above mentioned regulations. All returns MUST be authorized by a KOC representative, in order to be refunded once the item has arrived back at our KOC facilities.
Although King of Christmas does offer free shipping for all (with some exclusions) products, there is indeed a shipping fee for sending items back to us. This does not include items that have been determined as ‘defective’ by a KOC representative.
For items $149 or less, there is NO return fee.
For items $149 and above, a shipping fee WILL be deducted from your total refund. The shipping fees are determined according to the specific product/s being returned.
Please note that larger trees (9’ and above) will have an exceptionally higher shipping fee than smaller trees, due to their substantial size.
Unfortunately, we are not able to accept any returns that are not in its original KOC packaging.
Any “open box” items are final sale and not eligible for return unless defective. To be deemed defective, please refer to our policy on defects under the King of Christmas limited warranty.
We do not except returns for trees 15ft and above.
Exchanges:
All King of Christmas products are able to be exchanged within 30 days of the order being made. Please contact one of our customer service representatives via phone call or email to assist you in starting the exchange process.
If your order has already been processed/ you have already received the product, please message us athelp@kingofchristmas.com requesting the exchange. Once authorized, a KOC representative will respond with a prepaid return label to send the original item back to our KOC warehouse. To ensure that no shipping fee be deducted from the return, please make sure to place your new exchange order before the original one is received back at our facilities.
For trees that are 10ft and larger there will always be a return shipping fee, for an amount that will be assed by the KOC representative who authorizes the exchange.
If your order has not yet been processed or delivered, please message or call us requesting the exchange. A customer service representative will assist you in canceling the original order (for which you will be fully refunded), and place the new exchange order.
Order Cancelation:We are able to accept any cancelation request (via a phone call or email) within ONE hour of your order being created. After the first hour, we are not able to fulfill any cancelation request. You must either refuse the package upon delivery, or call your local FedEx provider and request for them not to deliver it. In this case,a fee will be deducted from your total refund.
For orders $150 and under, a flat fee of $25 will be deducted from the total refund.
For orders $150 and more, a flat fee of $50 will be deducted from the total refund.
For commercial trees (trees 12’ and above), there will be a larger fee deducted due to the substantial size of the item. This fee will be determined according to the specific size of your tree, and can range anywhere from $200 and above.
Address Change:We are able to make any address changes within ONE hour of your order being made (via a phone call or email). After the first hour, King of Christmas is not responsible for any address wrongly entered upon checkout.
Product Change:
We are able to cancel your original order within ONE hour of it being made (via a phone call or email). This will then be followed by a KOC customer representative assisting you in placing your new order for the correct item! After the first hour, King of Christmas is not responsible for any items wrongly entered upon checkout.
Policies Updated December 1st 2019.
If you purchased your tree before the above mentioned date, and have questions about your warranty, please contact our customer service team.
