Warranty And Policies
Our King of Christmas products are under a limited warranty for a total of 2 years, from the date of purchase.
Any structural damage to your tree is covered by the limited warranty of 2 years. These damages include parts such as branches, hinges and stands (flocking and tips excluded).
Any claim of structural damage must be followed up by a photo/video to our customer service team at firstname.lastname@example.org. Once the photo/video is received and deemed ‘defective’ by a KOC representative, your product (whether it may be a part, section or full item) will be eligible to be replaced.
For any lighting complication (burned out bulbs excluded), you must go through our troubleshooting process via phone call at 877-224-0995.
If the issue is still ongoing after attempting to troubleshoot, a follow up photo/video to our customer service team email@example.com is required. Once the photo/video is received and deemed ‘defective’ by a KOC representative, your product (whether it may be a part, section or full item) will be eligible to be replaced.
Any damage to our wreaths and garlands are covered by the same aforementioned regulations under the limited 2 year warranty. General wear and tear or any damage done by oneself due to misuse, negligence etc. is not covered under said warranty.
Please note that items are subject to change/vary from season to season. If King of Christmas no longer has a particular product or model, you may have to wait for the item to be restocked the following season, or a replacement of equal/compatible value will be issued.
King of Christmas is within their rights to determine whether any damage to an item is considered general wear and tear or structural, and indeed under warranty.
King of Christmas is also within their rights to determine which products/parts are considered of equal/compatible value in terms of replacement items.
Our King of Christmas limited warranty is only applicable to the original owner/purchaser of the item/s. Additionally, the limited warranty is not applicable to any KOC item purchased from an unauthorized seller.
Clearance item purchases have a limited 90 day warranty. All details of the 2 year limited warranty apply, except that you are only allotted 90 days instead of 2 years.
All King of Christmas policies and warranties are eligible to be subjected for change. King of Christmas is within their rights to make any adjustments deemed necessary to said warranties and policies.
Although King of Christmas does offer free shipping for all (with some exclusions) products, there is indeed a shipping fee for sending items back to us.
For items $149 or less, there is NO return fee.
For items $149 and above, a shipping fee WILL be deducted from your total refund. The shipping fees are determined according to the specific product/s being returned.
Please note that larger trees (9’ and above) will have an exceptionally higher shipping fee than smaller trees, due to their substantial size.
Unfortunately, we are not able to accept any returns that are not in its original KOC packaging.
Any “open box” items are final sale and not eligible for return unless defective. To be deemed defective, please refer to our policy on defects under the King of Christmas limited warranty.
If your order has already been processed/ you have already received the product, please message us firstname.lastname@example.org requesting the exchange. Once authorized, a KOC representative will respond with a prepaid return label to send the original item back to our KOC warehouse. To ensure that no shipping fee be deducted from the return, please make sure to place your new exchange order before the original one is received back at our facilities.
For orders $150 and under, a flat fee of $25 will be deducted from the total refund.
For orders $150 and more, a flat fee of $50 will be deducted from the total refund.
For commercial trees (trees 12’ and above), there will be a larger fee deducted due to the substantial size of the item. This fee will be determined according to the specific size of your tree, and can range anywhere from $200 and above.
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