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King of Christmas trees are created using the highest-quality materials, and manufactured with strict quality controls. A King of Christmas tree is designed to spread Christmas cheer for a lifetime and be free from any defect. All of our trees come with a Worry-Free Five Year Foliage and Two Year Light Limited Warranty. This warranty does not cover normal wear and tear, or burnt-out bulbs.
Upon receiving your King of Christmas item, please refer to the Assembly Instructions for help with setting up your Christmas item. Our Assembly Instructions provide many useful tips and answers to most commonly encountered issues. If you encounter a problem that is not addressed in the Assembly Instructions, or you require further help with your item, King of Christmas is happy to help you get into the Christmas spirit. Put on some soothing Christmas carols, take a sip of eggnog and give us a call at (877-224-0995) or email us at help@kingofchristmas.com , we’ll have you back in the Christmas spirit in no time at all.
In order to best help you, we may ask you to provide photos of the King of Christmas item so that our customer service team can quickly identify the issue you have encountered. We reserve the right to repair or replace any part of an under warranty King of Christmas product that is being serviced. All repairs to under warranty items must be pre-authorized by our customer service department. Any unauthorized repairs may nullify your warranty. We are unable to replace or repair King of Christmas items that have been damaged due to unauthorized repairs.
In the unlikely case that your King of Christmas items cannot be fixed we will be happy to replace your item with the same King of Christmas model. If the original model you ordered from us is no longer available we will provide you with a similar product of equal or lesser value.
With the proper care and handling, a King of Christmas item will last for many Christmases to come. Decorate your home for Christmas with a beautiful King of Christmas item backed by our Worry-Free Five Year Foliage and Two Year Light Limited Warranty.