KING OF CHRISTMAS TREES:
This warranty is exclusive to King of Christmas Artificial Christmas trees and excludes OPEN BOX / Final Sale items, wreaths, garlands and accessories.
Structural:
Artificial Christmas trees are covered under our 2 year, limited warranty, from the date of purchase. Most structural damage (exceptions to follow) to your tree is covered by said warranty. These damages include parts such as branches, hinges, and stands. Excluded from the warranty are flocking, loose tips, minor shedding and isolated burned out bulbs.
To begin the claim process contact our customer service team via our Troubleshooting / Warranty Form here, and be sure to include photos/videos in your submission. Once received and deemed eligible under our warranty policy, a KOC representative will contact you with a relevant resolution - this could include a part, section, a full item, or a resolution of comparable benefit (as determined by a KOC representative).
Any structural damage to an item which was not exhibited in the first year of use, will be subject to review by a Troubleshooting agent, to determine if the item is eligible under the warranty or void, due to ‘self-inflicted’ damages.
Lighting:
For any lighting issues, please contact our customer service team via our Troubleshooting / Warranty Form here, and be sure to include photos/videos in your submission. A KOC representative will respond with steps for troubleshooting the lighting issue. If troubleshooting is unsuccessful, a KOC representative will provide a further resolution - this could include a part, section, a full item, or a resolution of comparable benefit (as determined by a KOC representative).
Please do not administer any independent repairs, outside of the instructions directly provided by KOC, as this may cause damage to your item, thereby voiding the warranty.
As each claim is unique, multiple photos/videos may be required to most accurately diagnose and resolve the matter. The resolution process may entail multiple correspondences, should the agent in charge of your case need to ask additional questions and request further instructions to be administered.
Exclusions and Extended Information:
King of Christmas is within their rights to determine if damage to an item is eligible for coverage under the warranty. General wear and tear or any damage caused by misuse, negligence, etc. is not covered under said warranty.
When submitting a warranty claim, please bear in mind that King of Christmas may no longer stock a particular product or model. You may have the option to wait for the item to be restocked, or a replacement of equal/comparable value will be issued.
King of Christmas is the party responsible for determining what is deemed of equal/comparable value.
The term of the warranty is not impacted by the processing of a warranty claim. The start and end times of the warranty term remain as before.
Only the original purchaser is covered under the King of Christmas limited warranty. Warranty coverage is not transferable.
Additionally, the limited warranty is not applicable to any King of Christmas item purchased from an unauthorized seller.
Warranty claims can only be processed for items used in the contiguous United States and Canada.
CLEARANCE/OPEN-BOX ITEMS:
OPEN BOX / clearance items have a limited, 90 day warranty. All details of the 2 year limited warranty are applicable, the only difference being the length of coverage.
ACCESSORIES:
King of Christmas accessories include a limited 90 day warranty. These accessories include items such as: wreaths, garlands, 3’ trees, light sets, ornament sets, tree skirts and decorations. All details of the 2 year limited warranty are applicable, the only difference being the length of coverage.
All King of Christmas policies and warranties are subject to change. King of Christmas reserves the right to modify its policies at any time without notice.
EXTENDED WARRANTY:
Customers are able to purchase an extended warranty option on eligible products. The extension options are either an added 2 or 3 years. Extended warranty prices will be displayed at checkout and are calculated based on the total purchase price.
All details of the 2 year limited warranty are applicable, the only difference being the length of coverage.
The extended warranty is available for purchase at checkout and up to 30 days from the date of purchase.
Policies:
Price Match: King of Christmas will price match non-seasonal deals, within 48 hours, via STORE CREDIT ONLY. (Seasonal deals, including, but not limited to, Black Friday and Cyber Monday are not eligible to be price matched.)
Coupon Codes: Only one coupon code may be used per transaction. Coupon stacking/numerous valid coupon codes cannot be combined and used towards one transaction. Please note, that 'loyalty points' are considered to be a coupon code and cannot be combined with any additional promotions at checkout.
Loyalty Points: Loyalty points cannot be redeemed retroactively, after an order has been placed.
Shipping: For a complete list of our shipping, lost/damaged item policies please see our Shipping Policies page or click this link.
Military Discount: "King of Christmas happily offers a first responder/military discount! Each product page on our website will showcase a ‘GOV ID’ option, which will allow eligible members to receive their discount. Please note, that this discount cannot be combined with any other promotions/coupon codes.
Cancellation Policy: We are unable to guarantee cancellation requests. However, please use our Order Changes and Inquiries Form here to contact us with a cancellation request, and we will do our best to fulfill it! If your order has been processed and prepared for shipment, it will not be eligible for cancellation. In this case, the customer is responsible to receive the item and then initiate the return process.
Refused Deliveries: Any items which are refused upon delivery, will be subject to a $75 fee per box.
Order Change Policy: We are unable to guarantee the fulfillment of order change requests. However, please use our Order Changes and Inquiries Form here to contact us with an order change request, and we will do our best to fulfill it! If your order has been processed and prepared for shipment, it will not be eligible for adjustment. In this case, the customer is responsible to receive the item and then initiate the return process.
Address Change Policy: We are unable to guarantee the fulfillment of address change requests. However, please use our Order Changes and Inquiries Form here to contact us with an address change request, and we will do our best to fulfill it! If your order has been processed and prepared for shipment, it will not be eligible for adjustment. In this case, the customer is responsible to receive the item and then initiate the return process.
KOC is within their rights to reject or cancel any orders, due to such things as suspected fraudulent activity and product or pricing mishaps.