PRODUCT INQUIRIES

We are happy to offer you replacement light strands for sale on our website.

The height includes the stand and is measured from the floor to the tallest tip of the assembled tree. The width is measured from one end to the other at the widest point of the fully assembled tree (diameter). 

Yes, King Of Christmas trees vary in width depending on the style of the tree. In addition, you can shape and fluff the tree to your liking.

That depends on how the tree is shaped, the bottom branches will be approximately 9"-14" inches from the floor.

Yes, all our trees are reinforced with steel and are outfitted to hold heavy ornaments.

Yes, King Of Christmas treats all its trees with top-grade flame retardants.

All of our lights are professionally hand-strung to minimize any appearance of wires.

Yes, all of our trees are sent with instruction manuals for easy assembly. The complete unboxing and assembly process normally takes 1-2 hours including the shaping and fluffing of the branches.

If your item is still covered under our 3 year limited warranty, please contact our customer service department at help@kingofchristmas.com.

If past the warranty, we are happy to offer you replacement pieces for sale on our website. Parts include: tree stands; foot pedal; dimmers; storage bags.

Our products are manufactured in China

Our lights are warm white LED lights, with a life expectancy of 25,000 hours. If one bulb goes out, the rest of the strand will still remain lit.

Our flocking is made up of a cotton based material (similar to what is found inside of a stuffed animal), and is not toxic for children or pets.

The King and Queen trees contain a blend of PE and PVC, while the Prince tree is 100% PVC. The PE material tends to give the items a more realistic and unique look. However, the quality and beauty of the trees are the same throughout.

The difference between the King and Queen trees are that the Queens are a wider tree in terms of diameter. Additionally, The Queen trees have a triple headed/tiered tip, while the King trees have a classic and single headed tip.   

Contact our customer service department at help@kingofchristmas.com

Our trees are not meant to be used outdoors.

The space between floor and tree varys, depending on the size of the tree, however it can be anywhere from 8-14 inches.

For trees without the Power Pole, each of its sections' wires must be connected to one another. Trees which include the power pole, already have these wires connected. It’s a matter of simple convenience, however the quality of the trees are the same!

Quick shape is when the branches have memory wire and need minimum effort to shape.

SHIPPING

Yes, we offer free shipping on all of our products *Speciality items and larger trees might have additional shipping fees.

Yes, we include tracking for all our products

Orders placed before 10am will ship out same-day and between 10am-7pm will ship out next day. We use both express and ground shipping, the average ship time is 2-5 days depending on your location.

Currently we ship exclusively to the US excluding Hawaii and Alaska. We are unable to ship to PO boxes. Please supply a physical mailing address when filling out your shipping information.

FedEx; USPS

Unfortunately, we are not able to ship to P.O. boxes.

Order Inquiries:

At this time our products are only available for purchase on the King of Christmas website and Amazon.

We are able to make any address changes within ONE hour of your order being made (via a phone call or email). After the first hour, King of Christmas is not responsible for any address wrongly entered upon checkout.   

We are able to cancel your original order within ONE hour of it being made (via a phone call or email). This will then be followed by a KOC customer representative assisting you in placing your new order for the correct item! After the first hour, King of Christmas is not responsible for any items wrongly entered upon checkout. 

We are able to accept any cancelation request (via a phone call or email) within ONE hour of your order being created. After the first hour, we are not able to fulfill any cancelation request. You must either refuse the package upon delivery, or call your local FedEx provider and request for them not to deliver it. In this case, a fee will be deducted from your total refund.
For orders $150 and under, a flat fee of $25 will be deducted from the total refund.
For orders $150 and more, a flat fee of $50 will be deducted from the total refund.
For commercial trees (trees 12’ and above), there will be a larger fee deducted due to the substantial size of the item. This fee will be determined according to the specific size of your tree, and can range anywhere from $200 and above.

Payment/Prices/Sales

Coupons may be applied at checkout. Please note that only 1 coupon is able to be used towards a purchase. We are able to honor any discount and refund the difference to our customer within 7 days of any sale. From days 8-14, our customer may receive the discount amount via store credit.   

Yes, we have a big after Christmas sale. 

Visa, Master Card, Discover, American Express

Returns and Refunds:

Your refund will go back onto the card used for your original purchase. Please allow up to 1-2 business days for this to reflect on your end.

All King of Christmas products are able to be returned within 30 days of the order being made, AND as long as it is before December 24 of that year. To initiate a return process, you must fill out and submit our Return Request Form. This form may be found on the KOC website, or may be requested from a customer service representative via telephone/ email. Once submitted, a KOC representative will authorize a prepaid return label if within the above mentioned regulations. All returns MUST be authorized by a KOC representative, in order to be refunded once the item has arrived back at our KOC facilities.

Although King of Christmas does offer free shipping for all (with some exclusions) products, there is indeed a shipping fee for sending items back to us. This does not include items that have been determined as ‘defective’ by a KOC representative.

For items $149 or less, there is NO return fee.
For items $149 and above, a shipping fee WILL be deducted from your total refund. The shipping fees are determined according to the specific product/s being returned.

Please note that larger trees (9’ and above) will have an exceptionally higher shipping fee than smaller trees, due to their substantial size.

Unfortunately, we are not able to accept any returns that are not in its original KOC packaging.

Any “open box” items are final sale and not eligible for return unless defective. To be deemed defective, please refer to our policy on defects under the King of Christmas limited warranty.

You may send an email to our customer service team at help@kingofchristmas.com or call us at 877-224-0995 , requesting a return. Additionally, please provide the reason for your return. If within 30 days of purchase and before Christmas, a customer representative will go ahead and send you the return label via email.

All King of Christmas products are able to be exchanged within 30 days of the order being made. Please contact one of our customer service representatives via phone call or email to assist you in starting the exchange process.

If your order has already been processed/ you have already received the product, please message us at help@kingofchristmas.com requesting the exchange. Once authorized, a KOC representative will respond with a prepaid return label to send the original item back to our KOC warehouse. To ensure that no shipping fee be deducted from the return, please make sure to place your new exchange order before the original one is received back at our facilities.
If your order has not yet been processed or delivered, please message or call us requesting the exchange. A customer service representative will assist you in canceling the original order (for which you will be fully refunded), and place the new exchange order.

Tree Storage and Assembly:

Our KOC trees should be stored in its storage bag, and placed back in its original packaging. Please store in a cool, dry area.

You can find detailed instructions in the manual that came with your tree, and our instructional videos as well.

When disassembling the tree, use special care when removing the sections. Please make sure that all lights have been disconnected. When removing the sections, we suggest to have two people involved, one on either side of the tree. Once disassembled, shape the branches upwards, (similar to how they looked upon arrival) and then place it into the appropriate storage.