PRODUCT INQUIRIES

We are happy to offer you replacement light strands for sale on our website.

The height includes the stand and is measured from the floor to the tallest tip of the assembled tree. The width is measured from the widest point of the fully assembled tree.

Yes, King Of Christmas trees vary in width depending on the style of the tree. In addition, you can shape and fluff the tree to your liking.

That depends on how the tree is shaped, the bottom branches will be approximately 9"-14" inches from the floor.

Yes, all our trees are reinforced with steel and are outfitted to hold heavy ornaments.

Yes, King Of Christmas treats all its trees with top-grade flame retardants.

All of our lights are professionally hand-strung to minimize any appearance of wires.

Yes, all of our trees are sent with instruction manuals for easy assembly. The complete unboxing and assembly process normally takes 1-2 hours including the shaping and fluffing of the branches.

We are happy to offer you replacement pieces for sale on our website. Parts include: tree stands; foot pedal; dimmers; storage bags.

Our products are manufactured in China

Our lights are warm white LED lights, with a life expectancy of 25,000 hours. If one bulb goes out, the rest of the strand will still remain lit.

Our flocking is made up of a cotton based material (similar to what is found inside of a stuffed animal), and is not toxic for children or pets.

The King Flock items contain a blend of PE and PVC, while the Prince items are completely PVC. The PE material gives the King Flocked items a more realistic and unique look. However, the quality is still superb for both items!

Contact our customer service department at help@kingofchristmas.com

Our trees are not meant to be used outdoors.

The space between floor and tree varys, depending on the size of the tree, however it can be anywhere from 8-14 inches.

For trees without the Power Pole, each of its sections' wires must be connected to one another. Trees which include the power pole, already have these wires connected. It’s a matter of simple convenience, however the quality of the trees are the same!

Quick shape is when the branches have memory wire and need minimum effort to shape.

SHIPPING

Yes, we offer free shipping on all of our products *Speciality items and larger trees might have additional shipping fees.

Yes, we include tracking for all our products

If for any reason you aren't happy with your tree we have a 30 day return policy (excluding Shipping and Processing fees) Your returns must be in unused and like-new condition. Check your tree as soon as you receive it! You have 48 hours to inspect your tree and notify us of any damage or defect. We cannot honor any claims of damage after 48 hours after delivery. We provide return shipping labels for a small accessorial shipping fee. Please contact us via email for your return labels and details of the return shipping fee.

Orders placed before 10am will ship out same-day and between 10am-7pm will ship out next day. We use both express and ground shipping, the average ship time is 2-5 days depending on your location.

Currently we ship exclusively to the US excluding Hawaii and Alaska. We are unable to ship to PO boxes. Please supply a physical mailing address when filling out your shipping information.

Items are generally shipped out within 24 hours of the order being made. Once shipped, it takes approximately 4 business days to be delivered, depending on location. Please note that given delivery dates are an ESTIMATE and may sometimes be delayed.

FedEx; USPS

At this time, we are only able to offer our products in the U.S.A. (excluding Alaska and Hawaii).

When an order is marked as completed, it means that a shipping label has been created, and the item has been given to the shipping carrier to start its transport to you for delivery.

Unfortunately, we are not able to ship to P.O. boxes.

Order Inquiries:

At this time our products are only available for purchase on the King of Christmas website and Amazon.

As long as you contact us within 30 minutes of the order being placed, at  877-224-0995 or help@kingofchristmas.com,  we will be able to make any changes to the address.

As long as you contact us within 30 minutes of the order being placed, at  877-224-0995 or help@kingofchristmas.com, we will be able to make changes for your order.

As long as you contact us within 30 minutes of the order being placed, at  877-224-0995 or help@kingofchristmas.com, we are able to cancel it for you

Payment/Prices/Sales

Coupon codes may be applied at checkout, to receive a percentage off of your order. Any new order made within 3 days of any KOC promotion, may be price matched and refunded for the difference.

Yes, we have a big after Christmas sale. 

Visa, Master Card, Discover, American Express

Returns and Refunds:

Your refund will go back onto the card used for your original purchase. Please allow up to 1-2 business days for this to reflect on your end.

Any item may be returned within 30 days of delivery, in its original condition and packaging. Please contact our team at help@kingofchristmas.com, or call us at 877-224-0995,so that we may send you a prepaid return label. Simply put the return label onto the original packaging, and bring it to a drop off location, or schedule a pick  up with the provider. Once received back at our warehouse, you will be issued a full refund for your item. 

You may send an email to our customer service team at help@kingofchristmas.com or call us at 877-224-0995 , requesting a return. Additionally, please provide the reason for your return. If within 30 days of purchase and before Christmas, a customer representative will go ahead and send you the return label via email.

Tree Storage and Assembly:

Our KOC trees should be stored in its storage bag, and placed back in its original packaging. Please store in a cool, dry area.

You can find detailed instructions in the manual that came with your tree and on our website

When disassembling the tree, use special care when removing the sections. Please make sure that all lights have been disconnected. When removing the sections, we suggest to have two people involved, one on either side of the tree. Once disassembled, shape the branches upwards, (similar to how they looked upon arrival) and then place it into the appropriate storage.

You can find detailed instructions in the manual that came with your tree and on our website