Frequently Asked Questions

Welcome to our FAQ page, your comprehensive guide to all things festive and stress-free! Here, we've gathered a treasure trove of information to address your queries about our enchanting holiday products. From detailed insights into our stunning Christmas trees and dazzling decorations to shipping timelines and return policies, our FAQ page is your virtual holiday helper. 

Discover tips on tree assembly instructions and troubleshooting guides, ensuring that your King of Christmas experience is merry and seamless. Have questions about the perfect tree size for your space? Wondering about our shipping partners and delivery options? Curious about our hassle-free return process? Look no further – our FAQ page is your gateway to a hassle-free holiday season. 

We've anticipated your concerns and compiled a resource that goes beyond just answers; it's a festive companion on your journey to creating magical holiday memories with King of Christmas. Embrace the joy of the season with confidence, armed with the knowledge that we're here to make your holiday celebrations truly extraordinary.

Product Inquiries

The height includes the stand and is measured from the floor to the tallest tip of the assembled tree. The width is measured from one end to the other at the widest point of the fully assembled tree (diameter).

King Of Christmas trees vary in width, depending on the style of tree. Each product page on our website offers the specific item's dimensions!

That depends on how the tree is shaped, the bottom branches will be approximately 9"-14" inches from the floor.

Yes, all our trees are reinforced with steel and are outfitted to hold heavy ornaments.

Yes, King Of Christmas treats all its trees with top-grade flame retardants.

All of our lights are professionally hand-strung to minimize any appearance of wires.

All of our trees come with instruction manuals for easy assembly. The complete unboxing and assembly process normally takes 1-2 hours, including the shaping of the branches.

Your tree may be covered under our 2 year, limited warranty! Please contact our customer service team at, for further assistance.

Our products are manufactured in China

Our lights are warm white LED lights, with a life expectancy of 25,000 hours. If one bulb goes out, the rest of the strand will still remain lit!

Our flocking is made up of a cotton based material.

The King and Queen trees contain a blend of PE and PVC, while the Prince tree is 100% PVC.

Additionally, the Queen trees are wider in diameter and have a triple headed tip (its leaves flare out into 3), where the King trees have a single headed tip.

Contact our customer service department at

Our trees are not meant to be used outdoors.

For trees without the Power Pole, each of its sections' wires must be connected to one another. Trees which include the power pole, already have these wires connected. It’s a matter of simple convenience, however the quality of the trees are the same!

Quick shape is when the branches have memory wire and need minimum effort to shape.


Yes, we offer free shipping on all of our products *Speciality items and larger trees might have additional shipping fees.

Orders are typically fulfilled within 24 business hours of being placed. *Unless stated otherwise on the product page on our website.

We currently offer shipping within the U.S. (excluding Hawaii and Alaska).

We are unable to ship to PO boxes.

Unfortunately, we are not able to ship to P.O. boxes.

Order Inquiries

At this time, our products are only available for purchase on the King of Christmas website.

Kindly reach out to our customer service team at or 877-224-0995.

Kindly reach out to our customer service team at or 877-224-0995.

Kindly reach out to our customer service team at or 877-224-0995.

Payment, Prices, Sales

Price Match: King of Christmas will price match non- seasonal deals, within 48 hours, via STORE CREDIT only. (Seasonal deals include Black Friday and Cyber Monday, which are not eligible to be price matched.)

Coupon Codes: Only one coupon code may be used per transaction. Please note, that 'loyalty points' are considered to be like that of a coupon code and are not able to be used with any additional coupon codes at checkout.

Visa, Master Card, Discover, American Express

Returns & Refunds

Your refund will go back towards the original payment method used at checkout. Please allow up to 14 business days for this to reflect on your end.

King of Christmas products (exclusions may apply**) are eligible to be returned/exchanged within 30 days of the order being delivered.
Returns/exchanges can't be made after December 20th.
Any return/exchange initiated before that date must be in transit by December 20th of that year to qualify.

Although King of Christmas offers free shipping for all products (exclusions may apply), there is a shipping fee for returns. This fee is determined per item.

For exchange orders of more or equal value, there is no shipping fee deducted.

All returns/exchanges MUST be authorized on our end, to be accepted back at our facilities.

**Unfortunately, we are not able to accept any returns that are not in its original KOC packaging.
**Any “open box” items are final sale and not eligible for return.
**We do not accept returns for trees 15ft and above.

To initiate a return/exchange for multiple box orders, kindly reach out to a KOC representative via phone (877-224-0995) or email (

Tree Storage & Assembly

Our KOC trees should be stored in its storage bag, and preferably placed back in its original packaging. Please store in a cool, dry area as any moisture or humidity may affect your tree.

You can find detailed instructions in the manual that came with your tree, as well as our instructional videos!

When disassembling the tree, use special care when removing the sections. Please make sure that all lights have been disconnected. When removing the sections, we suggest to have two people involved, one on either side of the tree. Once disassembled, shape the branches upwards, (similar to how they looked upon arrival) and then place it into the appropriate storage.

Shop Our Best Selling Trees

Shop Our Best Selling Trees