Warranty Policy

King of Christmas is happy to offer returns/exchanges on eligible products (exclusions may apply*) within 30 days (and prior to Dec. 20th) of the order being delivered.

Returns/exchanges can't be made after December 20th of that year (even if the order was delivered less than 30 days prior). 

Although King of Christmas offers free shipping for outbound products (exclusions may apply), there is a shipping and handling fee for returns.

Please note that larger trees/multiple box items will have higher shipping and handling fees.

Unauthorized Returns:

King of Christmas may reject and/or assess new fees for any non-approved / non-qualified returns or exchanges.

Any unauthorized returns (e.g. outside authorized time frame, used, damaged or contain non-recognizable items/materials) may result in a partial or zero refund.

Shipping and handling fees are deducted from the customers’ refund.

All refunds are applied to the original payment method used at checkout. Once the return is received back at our facilities, the funds should appear in your account within 7-14 business days (however it may take up to 30 business days, depending on your bank).

Important Exchange Information:

To process your exchange, a hold will be placed on your credit card for the full value of the exchanged item. If the original item isn't submitted to the shipping provider within 14 days, the hold will be converted into a charge for the full cost of the exchanged item.

For exchanges, if the new order is of lesser value than the original one, a return fee will incur in the amount of half the original shipping fee. For exchanges of equal or greater value, there is no shipping fee.

Store Credit:

Should the customer choose to receive store credit in place of a refund, the shipping and handling fee will be waived.

Returns for Defective Items:

For returns initiated due to a reported defect, the customer must complete our Troubleshooting / Warranty claim. If deemed defective, the return shipping and handling fee may be waived. Skipping this process will result in return shipping and handling fees being applied.

*Exceptions/Exclusions:

• Unfortunately, we are not able to accept any returns/exchanges that are not in their original KOC packaging.
• “OPEN BOX” and clearance items are final sale and not eligible for return/exchange.
• We do not accept returns/exchanges for trees 15 ft and above.

Although King of Christmas offers free shipping for outbound products (exclusions may apply), there is a shipping and handling fee for returns.

Please note that larger trees/multiple box items will have higher shipping and handling fees.

Store Credit:

Should the customer choose to receive store credit in place of a refund, the shipping and handling fee will be waived.

Returns for Defective Items:

For returns initiated due to a reported defect, the customer must complete our Troubleshooting / Warranty claim. If deemed defective, the return shipping and handling fee may be waived. Skipping this process will result in return shipping and handling fees.

For the full Return Policy, please click here. 

Return Policy

After you return an item, a refund will be issued once the return is received and processed at our facilities. Once the return is processed, the refund will be credited to the original payment method used at checkout. Please allow up to 14 business days for the refund to appear on your end.

King of Christmas offers a limited warranty on our products

Artificial Christmas Trees (see below for policies covering Clearance, OPEN BOX / Final Sale items, Wreaths, Garlands, and Accessories): 

Our trees include a 2-year limited warranty from the purchase date, covering select structural (branches, hinges, stands) and lighting issues. Excluded from the warranty are loose tips, flocking, minor shedding, and isolated burned-out bulbs. 

Clearance, OPEN BOX / Final Sale items, Wreaths, Garlands, and Accessories: These product categories include a 90-day limited warranty. All details of the 2-year limited warranty are applicable, the only difference being the length of coverage.

Before Submitting a Claim:

Often, a product issue can be resolved using our handy troubleshooting steps. To begin the troubleshooting process, click here. After entering your order number, select the relevant order, then select "Product Troubleshooting & Claims". In the event that troubleshooting is unsuccessful, you may submit a warranty claim.

Please do not administer any independent repairs outside of the instructions directly provided by KOC, as this may cause damage to your item, thereby voiding the warranty.

Claims Process:

To submit a claim, click here. After entering your order number, select the relevant order, then select "Product Troubleshooting & Claims". When submitting a claim, be sure to include photos and/or videos to assist us in most efficiently and accurately diagnosing the issue. Once your claim has been reviewed, a KOC representative will contact you. The resolution may include additional troubleshooting steps, a part, section, full item replacement, or a resolution of comparable benefit (as determined by a KOC representative). This process may entail multiple correspondences.

Please click here for Terms and Conditions:

Warranty Policy

Click the link below to enter your order number. Select the relevant order, then select "Product Troubleshooting & Claims" for Troubleshooting steps or to submit a claim.

Product Troubleshooting & Claims