Types of Warranty Claims
How to Contact
Please visit our website or follow the link to access the King of Christmas Contact Form. Here, you will complete a step-by-step questionnaire detailing the issue with your tree. The form includes suggestive videos that can help diagnose and resolve the issue immediately. If the videos and instructions do not resolve the problem, you can submit the form after completing the questionnaire.
What to Include
The troubleshooting form requires a photo or video of the reported issue to further assess and assist with the matter. Please include as many details as possible in the description section.
Common Warranty FAQs
Do you offer a warranty for your products?
King of Christmas products are covered under a 2-year limited warranty (90 days for OPEN BOX and accessories) from the date of purchase, with an option to extend via our website. For more information regarding our warranty, please click here.
What is covered under your warranty?
Our 2-year limited warranty includes eligible structural and lighting issues. For more information regarding our warranty and its coverage, please click here.
Do OPEN BOX products and accessories have a warranty?
OPEN BOX/clearance items and accessories have a limited 90-day warranty. All details of the 2-year limited warranty are applicable, except for the length of coverage.
Do you offer an extended warranty?
Customers can purchase an extended warranty option on eligible products. The extension options add either 2 or 3 years. Extended warranty prices will be displayed at checkout and are calculated based on the total purchase price.
Tips for Taking Effective Photos and Videos for Warranty Claims
When submitting a warranty claim for your King of Christmas tree, providing clear and detailed photos and videos can expedite the assessment and resolution process. To capture effective images, make sure that your photos are well-lit and focused. Use natural light if possible or a bright, evenly distributed artificial light source to avoid shadows that can obscure important details. Avoid using the flash on your camera, because it can create glare and wash out the image, making it difficult to see the problem clearly.
When you are taking photos, try to capture different angles of the issue for a comprehensive view. For instance, if you're documenting a structural issue, take close-up shots of the specific problem area as well as wider shots that show its location on the tree. This helps our customer service team understand the context of the problem and its potential impact on the tree's overall functionality. Similarly, for lighting issues, capture photos of the entire tree with the lights on, highlighting the sections that are malfunctioning, as well as close-ups of any broken or unlit bulbs.
Videos can provide an even clearer representation of the problem, especially for issues that are difficult to capture in still photos. When recording a video, make sure to narrate what you are showing, pointing out the specific issues and explaining any troubleshooting steps that you’ve already taken. Keep the camera steady and move slowly so the footage is clear and easy to follow. Providing both photos and videos gives our customer service team the best possible information to assess and address your warranty claim efficiently, which will lead to a quicker resolution and less disruption to your holiday enjoyment.
Detailed Guide on Identifying Common Issues with King of Christmas Trees
Structural Issues
Identifying common issues with your King of Christmas tree is important for accurately assessing warranty claims. Structural issues often manifest as bent or broken branches, leaning or unstable bases or problems with the trunk assembly. When inspecting your tree, pay close attention to any signs of instability or misalignment, as these can affect the tree's overall stability and appearance.
Lighting Issues
Lighting issues are another common concern, especially with pre-lit trees. Check each section of lights to ensure they are evenly distributed and properly illuminated. Look for bulbs that are flickering, dim, or completely out. Issues with lighting can often be traced to loose connections, damaged wiring, or faulty bulbs. Taking note of these problems early on can help you address them promptly before they worsen or impact the enjoyment of your holiday display.
Shipping Damage
Shipping damage is a potential issue to watch for, especially when receiving your tree. Inspect the packaging carefully for dents, tears, or punctures. Upon unpacking, thoroughly examine the tree for any visible damage, such as broken branches, bent metal parts or cracks in the base. Document any damage with photographs and notify King of Christmas promptly to initiate a warranty claim and ensure a timely resolution.
The Role of Extended Warranties for Holiday Decorations
Extended warranties for holiday decorations can offer peace of mind and financial protection, particularly in certain circumstances. It's important to consider purchasing an extended warranty when investing in higher-end or technologically-advanced decorations that may be more prone to issues over time. King of Christmas warranties extend coverage 2 to 3 years beyond the standard warranty period, providing additional years of protection against unexpected repairs or replacements. For example, pre-lit trees with intricate lighting systems may benefit from extended coverage due to their complexity.
Before opting for an extended warranty, consider your own usage habits and how long you intend to keep the decorations. For decorations that are used intensively year after year, as is the case for King of Christmas trees, an extended warranty might offer significant value by covering repairs that would otherwise be costly out of pocket.
Real-world examples illustrate the practical benefits of extended warranties for holiday decorations. Imagine purchasing a high-quality, pre-lit tree with a 2-year standard warranty. After the second holiday season, a section of the lights unexpectedly fails. With an extended warranty, the cost of replacing the defective lights or repairing the wiring is covered, saving you potential repair costs. Extended warranties can also provide peace of mind during the hectic holiday season, knowing that your decorations are protected against unforeseen issues that could disrupt your festive plans.
Maximizing the Benefits of Your King of Christmas Warranty
Understanding the coverage provided by your King of Christmas 2-year limited warranty is essential for maximizing its benefits. The warranty typically covers structural and lighting issues that may arise from manufacturing defects during the specified period. Structural issues could include problems with the tree's frame, base, or branches, while lighting issues encompass malfunctioning bulbs or wiring. Familiarizing yourself with these coverage details lets you promptly identify eligible issues and initiate a warranty claim as needed, making for a quick resolution and minimal disruption to your holiday decorating plans. It’s always important, however, to contact the King of Christmas customer service team about the issue before trying to resolve it on your own, which may void the warranty.
Properly caring for your King of Christmas tree is important to avoid common issues and maximize the lifespan of your holiday decoration investment. Start by carefully following the assembly instructions and making sure the tree is securely positioned to prevent tipping or instability. Regularly inspect the tree for any signs of wear or damage, such as loose branches or exposed wiring, and address these issues promptly to prevent them from worsening. Avoid exposing the tree to excessive heat or moisture, which can deteriorate materials and affect performance. By maintaining your tree with proper care and storage practices, you can prolong its durability and reliability throughout many holiday seasons.
Knowing when and how to use your King of Christmas warranty can provide added protection and peace of mind for your King of Christmas products. Consider purchasing an extended warranty if you plan to keep your decorations for an extended period or if you have concerns about potential issues beyond the standard warranty period. Extended warranties offer additional years of coverage beyond the initial warranty term. Also keep in mind that King of Christmas is always within their rights to determine the eligibility of a warranty issue, and general wear and tear or any damage caused by misuse, negligence, etc. is not covered under said warranty.
